AD COMMITS SUPPORT

Questions? We’ve
Got Answers.

Everything you need to know about ordering, customisation, delivery and receiving your commitment graphic.

FREQUENTLY ASKED QUESTIONS

Everything you need to know

10 questions

01 How do I order a graphic?

Visit our Graphics page and choose the style you like. Once you place your order, you’ll provide your athlete information, school details and photographs so we can begin customising the design.

02 What information will I need to provide?

We’ll normally need the athlete’s name, school, sport, class year, announcement details and clear photographs. Depending on the selected style, we may ask for some additional information.

03 Can I order a graphic as a gift?

Absolutely. You can order on behalf of an athlete, parent, coach or teammate. Just make sure you have permission to provide and use the athlete’s photographs and personal information.

04 Do you make graphics for every sport and level?

Yes. We create graphics for athletes across different sports, schools and competitive levels—not only Division I athletes. If you don’t see your sport in our examples, contact us before ordering.

05 What parts of the design will be customised?

Your chosen style will be customised around the athlete, school, colours, logos, name, sport and announcement information. The core visual structure of the selected style will remain recognisable.

06 Can I request changes to the finished design?

Yes. Revisions are available so we can correct details and refine your graphic. Revisions should remain within the scope of the style and information originally ordered. A completely different concept may require a new order.

07 How long will my graphic take?

Standard delivery is normally within 24–72 hours after we receive all required information and usable photographs. Delivery times may be affected if details are missing or additional revisions are requested.

08 How will I receive the completed graphic?

Your completed graphic will be delivered digitally as a high-resolution image. No physical product will be shipped. You’ll be able to download it and share it on Instagram or other social platforms.

09 What is your refund policy?

Because each graphic is a personalised digital product, orders generally become non-refundable once design work has begun. This does not affect any consumer rights that legally apply to your purchase. Please review our full refund policy before ordering.

Read our refund policy
10 Where can I use my graphic?

Your completed graphic can be shared on your personal social media pages and used to announce your commitment or achievement. You may also invite @ad.commits as an Instagram collaborator for a chance to be featured on our page.

STILL NEED HELP?

Can’t find your answer?

Send us a message and we’ll help you with your order or question.

Contact us